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PFP has developed
a marketing tool that will make your families feel well care for,
especially in the months that follow a loss. We call this new tool our:
The SoftTouch
Program will provide your funeral home with a natural, sincere approach
to customer follow up. The correspondence utilizes beautiful cards
and has a handwritten note with your actual signature. It clearly
demonstrates a thoughtful, caring approach that requires very little of
your time but makes a huge impression upon your families.
The system is designed
to provide a genuine customer out-reach to your families that can softly
express your condolences, care and concern during the year following
their loss.
This program
works easily for you by using our customer database management system
that automatically sends your messages to your customer. The
personalized note on the card, is mailed to your families on the
selected dates and occasions.
What are the Advantages
to SoftTouch?
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Implementing the SoftTouch Program
means you don't have to write letters, stuff envelopes or keep track
of dates. SoftTouch does it for you, allowing you to continue
on with your day, your work.
How Does SoftTouch work?
The SoftTouch
Program is effortless for any funeral home to use. Once enrolled,
simply go the PFP SoftTouch website, enter approximately 5 lines of
information about the family of the deceased including the date of
death, addresses and birth dates (You may include multiple family
members) and the SoftTouch Program will automatically start dispatching
cards and letters on your behalf.
What are the types and
occasions cards and letters are sent?
There are three
steps in the SoftTouch process.
Step 1
Step 2
Step 3
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This includes the mailing of the other
"SoftTouch" notes that are designed to let the families know you are
thinking about them and can be sent for the deceased birthday,
anniversary of the death, and a holiday card.
Each card is completely customized to your firm with the specific
hand written message you want.
Don't let the last communication
with your families be a bill.
Contact PFP TODAY
for information on how you can
enroll your funeral home.
PFP
800-529-7729
succeed@preneed.net
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personalized
message and reaches out to every customer two weeks following the
death. This step lets them know that you care and are still
available to assist them.
funeral
homes does not already provide a survey), all the family
responses will be sent to your family home.